Primary Location
Broadview, IL

Job Description

The Customer Service Associate receives and responds primarily to Call Center inbound calls, inquiries,
service requests and complaints, which may require research, investigation, and collaboration with operations
team to reach resolution; also delivers superior customer service in a prompt, respectful and courteous manner
to ensure that customer concerns are resolved and that they received an elite customer service experience.
Knowledge, Skills & Abilities

  • Must be Customer Service minded, respectful, friendly, courteous, and engaging.
  •  Must be Responsible, Confident & Self-motivated
  • A Team Player & must work well with others.
  • Strong Organization & Communication skills
  •  Time management skills & Must be able to Multi-Task.
  • Excellent Written & Verbal presentation skills
  • Active listening skills
  • Excellent follow through and follow-up skills
  • Excellent Attention to Detail and Data Entry a Plus
  • Maintains the highest level of confidentiality at all times.
    Preferred Qualifications
  • High school diploma or GED.
  • Proficiency in MS Office, Adobe, and Computer Skills.
  • Ability to provide outstanding customer service consistently.
  • Excellent written and verbal communication skills.
  • Strong Organization & Communication skills
  • Excellent Attention to Detail and Data Entry, a Plus!
  • Inside Sales & Customer Retention Experience, a Plus!
  • Industry knowledge, a Plus!
  • Will train the right candidate.

Principal Responsibilities

  • Effectively and primarily respond to Residential, Commercial and Roll-Off inbound calls,
    regarding any inquiries related to new and existing service, create and print work-orders, billing,
    missed pick-up’s, cancellation requests, service changes, retention, extra pick-up’s, pricing
    disputes, contractual stipulations, outbound/inbound collection-calls, service issues and
    concerns. Ensures all calls are resolved and treated in a respectful, timely and professional
  • Data Entry of new Customer Service Agreements, including service changes and other assigned
    tasks in accordance with Company policy.
  • Assist Sales Reps with account information inquiries and printing.
  • Attend company related community events and represent SBC Waste Solutions with respect and
    professionalism at all times.
  • Return all internal and external calls, emails and voicemails in a timely manner to ensure that
    customers’ concerns are understood, addressed and resolved efficiently.
  • Logs information about customer service interactions into accounts/systems; updates important.
    information in a timely in order for associates to able to track service inquiries and resolution.
  • Performs other job-related duties as assigned or apparent.
  • Send resume below.

    Primary Location
    Broadview, IL

    Job Description
    SBC  Waste Solutions company is the Midwest fastest growing environmental waste management provider, SBC  has the resources to offer superior reliability and results to customers across the country.

    We are currently hiring CDL Drivers to work out of our Broadview Location. In this position, you will start and end every day at the Broadview yard. You will be driving a Roll Off, Rear Load, or Front Loader truck picking up bins of waste and transporting to various transfer stations within  25 miles outside of Broadview. Our trucks are automatic speed manual trucks are require at least 2 years of CDL driving experience with this type of service.

    On top of competitive pay, we offer family benefits, 401k, vacation, and year-round work. What sets us apart is an awesome management team and a commitment to Safety and Integrity and your family. We offer a very family-friendly schedule and are looking for long term employees that will help us to be the safest waste hauler with the best customer service.


    • Class A or B CDL
    • At least 2 years of CDL driving experience
    • Excellent driving record
    • Great customer service and teamwork skills